Terms of Service

Welcome to TryStuffs.com ("TryStuffs," "we," "us," or "our"). TryStuffs is operated by Flipvo LLC, a Florida limited liability company. These Terms of Service ("Terms") govern your access to and use of our website, applications, and services (collectively, the "Platform"). By accessing or using TryStuffs, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Acceptance & Eligibility

By creating an account or using the Platform, you represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement. The Platform is not intended for anyone under 18. If you are using the Platform on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Platform Role

TryStuffs is a peer-to-peer marketplace that connects individuals who wish to lend, rent, or sell personal property ("Owners" or "Sellers") with individuals who wish to try, rent, or buy those items ("Renters" or "Buyers"). TryStuffs is not an owner, seller, buyer, possessor, insurer, or inspector of any listed item. We do not own, control, offer, manage, inspect, or supply any listing or item, and we are not a party to any rental, sale, or other transaction between users.

Our role is limited to providing the technology that lets users find each other, agree on terms, communicate, and pay. All interactions, agreements, and liabilities arising from a session, rental, or sale are solely between the users involved. We act exclusively as a facilitator and as the processor of payments (through our payment provider, Stripe).

3. User Accounts

You must create an account to use most features of the Platform. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• You must provide accurate, current, and complete information during registration.
• You may not create multiple accounts or transfer your account to another person.
• You must promptly notify us of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

Phone number. A working phone number is required to hold an account. It is never shown on your public profile or to other members generally. It is shared with the other party to a booking — and theirs with you — once that booking is confirmed, and it stays visible to both of you on that booking afterwards so you can reach each other about the session, a return, or a damage claim. Our support team can also see it in order to resolve disputes. Use a number you can be reached at, and use the other party's number only for the booking you share.

4. Listings & Items

Owner / Seller Representations

By listing an item on TryStuffs, you represent and warrant that:

• You are the lawful owner or have authorization to rent or sell the item.
• The item is in the condition described in your listing.
• The item is safe for its intended use and complies with applicable laws and regulations.
• You will maintain accurate descriptions, photos, pricing, and availability.
• You have any required licenses or permits for items that require them (e.g., vehicles, drones).

You choose your own options for each listing, including whether the session requires the owner to be present, whether the item is offered for multi-day rental, whether a security deposit is required, whether cash payment is accepted, and whether the item is also available to buy.

Renter / Buyer Representations

By booking or buying an item, you represent and warrant that:

• You are qualified and competent to use the item safely.
• You will use the item only for its intended purpose and in accordance with the Owner's instructions.
• For rentals, you will return the item in the same condition you received it, normal wear and tear excepted.
• You hold any required licenses, certifications, or training for the item (e.g., FAA Part 107 for commercial drone use).

5. Prohibited Items

The following items may not be listed on TryStuffs:

• Firearms, weapons, or explosives
• Illegal drugs or drug paraphernalia
• Stolen property
• Items that infringe on intellectual property rights
• Hazardous materials or substances
• Medical devices requiring a prescription
• Any item whose rental or sale would violate federal, state, or local law
• Counterfeit goods
• Live animals

We reserve the right to remove any listing at our sole discretion if we believe it violates these Terms or applicable law.

6. Bookings & Payments

Online payments are processed through our third-party payment processor, Stripe. By using the Platform, you agree to Stripe's Terms of Service. Owners and Sellers who receive payouts onboard through Stripe Connect (Stripe Express) and are subject to Stripe's Connected Account Agreement, including Stripe's own identity verification (KYC).

• For online bookings, Renters are charged at the time of booking confirmation.
• Owners and Sellers receive payouts through Stripe after the session, rental, or sale is completed, minus any applicable fees.
• Pricing is set by the Owner or Seller. TryStuffs does not set or control item pricing.
• Pricing may be per hour, per session, or per day for rentals, as chosen by the Owner.
• All prices are listed in US Dollars (USD).

7. Service Fees

For rentals, TryStuffs charges Renters a service fee on each transaction. The fee is added to the Owner's listed price rather than deducted from it, so the Owner is paid the full amount they listed. The renter service fee is calculated based on the rental rate:

For purchases, a separate platform fee applies (see "Buy-It-Now Purchases" below). All fees are clearly displayed before you confirm a booking or purchase. We reserve the right to modify fees with at least 30 days' notice to users.

8. Cash / Pay-in-Person Bookings

An Owner may choose to accept cash paid in person instead of an online charge. When a booking is paid in cash:

• Dual confirmation is required. Both the Owner and the Renter must separately confirm in the Platform that the cash payment took place. The booking is only marked complete once both parties have confirmed.
• The Renter pays the Owner the full booking total in cash — the listed price plus the same service fee an online booking would charge. That cash passes directly between the Renter and the Owner; TryStuffs never handles it.
• The service fee for a cash booking is charged to the Owner's saved payment card once both parties confirm, leaving the Owner with their listed price. By accepting cash on a listing, the Owner authorizes TryStuffs to charge that fee to their saved card.
• Falsely confirming, or refusing to confirm, a cash payment is a violation of these Terms and may result in account suspension.

9. Cancellation & Refunds

Whether a cancellation qualifies for a full refund is measured against the session's scheduled start time in the local time zone of the session (the time zone where the item and session are located), not the server's time zone or your own.

• Renter cancels 24 or more hours before the session start (session local time): Full refund of the rental amount and service fee.
• Renter cancels less than 24 hours before the session start (session local time): No refund. The Owner receives their full payout.
• Owner cancels at any time: Full refund to the Renter. Repeated Owner cancellations may result in account penalties or suspension.

Refunds are issued to the original payment method through Stripe. Purchases (buy-it-now) are final unless the Seller agrees otherwise; see below.

10. Deposits

Owners may optionally require a security deposit. When a deposit is required:

• The deposit amount is authorized (held) on the Renter's payment method at the time of booking but is not immediately charged.
• If the item is returned in the agreed condition, the authorization is released and no deposit is charged.
• If the item is damaged or not returned, the Owner may pursue a damage claim (see below), and part or all of the deposit may be captured.
• TryStuffs facilitates the deposit hold and any capture but does not independently inspect the item or guarantee the outcome of a deposit dispute.

11. Buy-It-Now Purchases

Owners may mark a listing as available to buy. When you purchase an item:

• Payment is processed through Stripe using a payment intent at the time of purchase.
• A platform fee is added on top of the sale price and paid by the Buyer, so the Seller is paid the full sale price they listed. The fee is shown before you confirm.
• The sale is a transaction between the Buyer and the Seller. TryStuffs is not the seller and makes no warranty about the item.
• Arranging handoff, delivery, and any returns or refunds for a purchase is between the Buyer and Seller. Purchases are final unless the Seller agrees otherwise.

12. Damage Claims

If an item is damaged or not returned after a rental, the Owner may file a damage claim through the Platform:

• Filing window: A claim must be filed within 48 hours after the session is completed.
• Evidence: The Owner provides evidence, such as photos, supporting the claim.
• Renter response: The Renter has 7 days to respond to the claim.
• Auto-resolution: If the Renter does not respond within 7 days, the claim may auto-resolve in the Owner's favor.

TryStuffs may facilitate communication and process any resulting charge or deposit capture, but the underlying dispute over damage is between the Owner and the Renter. TryStuffs does not independently inspect items and is not a judge of the facts.

13. Reviews

After a completed session, both parties may leave a review within 14 days. To prevent retaliation, reviews stay hidden until both parties have submitted theirs. When the 14-day window closes we publish whatever reviews exist, and for each party who did not leave one we record an automatic 5-star rating on their behalf — including when neither party reviewed. An automatic entry is a rating only: it carries no written comment, we never generate review text in your name, and it is labelled as automatic wherever it appears. Automatic ratings count toward averages the same as submitted ones. Reviews must be honest and must not contain contact information, harassing content, or manipulation. We may remove reviews that violate these Terms.

14. Payment Disputes & Chargebacks

Renter / Buyer Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer, we reserve the right to respond with evidence, to suspend or restrict your account while the dispute is open, and to recover any funds owed as a result (including from a saved payment method or future payouts). Filing a chargeback instead of using the Platform's cancellation, refund, or damage-claim process — or filing one in bad faith — is a violation of these Terms. We may flag, hold, or reverse payouts on transactions that are subject to a dispute or chargeback.

Owner / Seller Responsibility for Chargebacks

A chargeback is a reversal of a Renter's or Buyer's payment, initiated by their bank or card issuer. When one is filed on your booking or sale, the card network takes the disputed amount back from TryStuffs immediately — along with a dispute fee the network charges us — even though we have already paid that money out to you. So that TryStuffs is not left fronting your transaction:

• You are responsible for chargebacks arising from your own booking or sale, including the disputed amount and any dispute, processing, or recovery fees charged in connection with it.
• We may reverse the transfer for that transaction and debit your connected Stripe account to recover those amounts. If your connected account balance is not enough to cover the recovery, it may leave that account with a negative balance, which is applied against your future payouts or debited from the bank account you connected to Stripe. By accepting payouts through the Platform, you authorize these reversals and debits.
• If the dispute is later resolved in our favor, the funds go back to you. We return the disputed amount, plus any dispute fee the card network refunds, to your connected account. You may submit evidence for us to present to the card issuer; the issuer decides the outcome, not TryStuffs.
• Payouts are subject to a payout delay and may be held. We may delay, hold, or suspend a payout while a dispute is open on a related transaction, while a booking or sale is unresolved, or where a transaction is flagged as high risk or potentially fraudulent.

These are payment-recovery measures, not a finding about your item or your conduct. Consistent with our role as a facilitator, TryStuffs does not inspect items and does not decide who is right in a disagreement between an Owner and a Renter or Buyer — we are recovering money the card network has already taken back from us on your transaction.

15. Seller Verification (INFORM Consumers Act)

To comply with the federal INFORM Consumers Act, high-volume sellers must provide and verify certain identity and business information. You are considered a high-volume seller if, in a continuous 12-month period, you reach or exceed the federal thresholds (currently 200 or more transactions and $5,000 or more in gross revenue).

• As you approach these thresholds, we may notify you and request verification of your identity, bank account information, tax identification number, and contact information.
• This information is collected and verified through Stripe as part of Stripe Connect onboarding.
• If required verification is not completed, we may suspend your ability to sell or receive payouts until it is.
• Certain seller contact information may be disclosed to buyers when required by the INFORM Consumers Act.

16. Taxes

You are solely responsible for determining, reporting, and paying any taxes that apply to your use of the Platform, including income you earn as an Owner or Seller and any sales, use, or rental taxes that apply to your transactions. TryStuffs does not provide tax advice. Where required by law, we or Stripe may issue tax forms (such as a 1099) and report transaction information to tax authorities.

17. User Conduct

You agree not to:

• Circumvent the Platform to arrange transactions directly with other users to avoid fees.
• Share contact information (phone numbers, email, social media, payment handles) in pre-booking messages.
• Post false, misleading, or deceptive content.
• Harass, threaten, or discriminate against other users.
• Use the Platform for any unlawful purpose.
• Manipulate reviews or ratings.
• Scrape or collect data from the Platform without authorization.
• Interfere with the Platform's operation or security.

To reduce off-platform circumvention, fraud, and abuse, our systems automatically scan the content of pre-booking messages and filter out apparent contact information and payment handles before they are delivered. That filtering stops once a booking between the two of you is confirmed: from then on you may exchange contact details freely, and we show you each other's phone number on the booking so you do not have to. Coordinating a confirmed booking is not circumvention — arranging a different transaction off-platform to avoid fees still is.

18. Assumption of Risk

You acknowledge that trying, renting, lending, buying, and using items from other individuals carries inherent risks. Items available on TryStuffs may include equipment that requires skill, training, or physical ability to operate safely (e.g., power tools, drones, sporting equipment, vehicles).

By using the Platform, you voluntarily assume all risks associated with meeting other users, and with renting, lending, buying, transporting, and using items, including but not limited to the risk of property damage, personal injury, or death. You agree that TryStuffs shall not be liable for any injuries, losses, or damages arising from a session, a meeting between users, or the use of any item.

19. No Warranty

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TRYSTUFFS DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that any item, user, or transaction meets your expectations. See our Disclaimer for more detail.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRYSTUFFS AND FLIPVO LLC AND THEIR OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE TOTAL AMOUNT OF FEES YOU PAID TO TRYSTUFFS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

21. Indemnification

You agree to indemnify, defend, and hold harmless TryStuffs, Flipvo LLC, and their officers, directors, members, employees, contractors, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) any transaction, session, or interaction with another user; or (e) any content you post or submit through the Platform.

22. Dispute Resolution

Talk to us first. If you have a dispute with TryStuffs, please contact us at hello@trystuffs.com before filing any formal action. Most issues can be resolved quickly and informally. You agree to give us at least 30 days to try to resolve the matter after you notify us in writing.

If we cannot resolve the dispute informally, any legal action arising out of or relating to these Terms or your use of the Platform shall be brought exclusively in the state or federal courts located in Florida, and you consent to the personal jurisdiction of those courts.

Disputes between users (for example, over an item's condition, a damage claim, or a sale) are between those users. TryStuffs is not a party to and is not responsible for resolving those disputes, though we may provide transaction records on request.

23. Intellectual Property

The Platform, its content, features, and functionality are owned by TryStuffs / Flipvo LLC and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any part of the Platform without our express written consent.

By posting content on the Platform (including listing photos and descriptions), you grant TryStuffs a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute such content in connection with operating and promoting the Platform.

24. DMCA Takedown Notices

If you believe that content on TryStuffs infringes your copyright, you may submit a takedown notice under the Digital Millennium Copyright Act (DMCA). Your notice must include:

• A description of the copyrighted work you believe has been infringed.
• The URL or location of the infringing content on the Platform.
• Your contact information (name, address, phone, email).
• A statement that you have a good faith belief the use is not authorized.
• A statement under penalty of perjury that the information is accurate and you are the copyright owner or authorized to act on their behalf.
• Your physical or electronic signature.

Send DMCA notices to: hello@trystuffs.com with the subject line "DMCA Takedown Notice."

25. Account Closure

You may close your account at any time, and we may close or suspend accounts that violate these Terms. When an account is closed, we cancel your upcoming bookings (on both sides), archive your active listings, and prevent further sign-in. Closed accounts appear to other users as a "Closed account" without your name, photo, or profile link.

Because bookings, purchases, reviews, and messages involve other people and our own legal, tax, and safety obligations, closing your account does not erase those historical records — they are retained. If you want your personal information anonymized or deleted beyond closing your account, you can make a separate request as described in our Privacy Policy.

26. Modifications to Terms

We may modify these Terms at any time. We will provide notice of material changes by email or through the Platform. Your continued use of the Platform after the effective date of any changes constitutes acceptance of the modified Terms.

27. Termination

We may suspend or terminate your account at any time, with or without cause, and with or without notice. Upon termination, your right to use the Platform ceases immediately. Any pending transactions will be handled in accordance with our cancellation and refund policy. Sections that by their nature should survive termination (including no-warranty, limitation of liability, indemnification, and dispute resolution) shall survive. If any provision of these Terms is held invalid, the remaining provisions remain in full force.

28. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any legal action shall be brought exclusively in the state or federal courts located in Florida.

29. Contact

If you have questions about these Terms, contact us at:

• Email: hello@trystuffs.com
• Website: trystuffs.com